Clinical Coordinator - Toronto

Location: Toronto

About Us

Mavencare is a North American digital health start-up company focused on making finding high quality caregivers simple, intuitive, convenient, transparent and human. Our Vision is to revolutionize home healthcare; to create a world where people can age in the comfort of their own homes.  We believe that we are just at the beginning of an opportunity to use technological innovation to re-shape healthcare delivery for an aging population!

We are seeking a conscientious, experienced, forward thinking clinician to join our journey as a Clinical Coordinator.

The Role

The Clinical Coordinator plays a central role in ensuring that families and clients receive the highest level of care.   Supporting our care coordinators, HR team, clients and families, the Clinical Coordinator assists with developing care plans, provides clinical guidance to care providers, and communicates with other health care providers on the care team.  

Key Responsibilities

  • Review initial client assessments and develop optimal care plans.
  • Educate and provide clinical support to personal support workers, home health aides and nursing care providers.
  • Liaise with other health care providers, insurance companies or community agencies as required.
  • Perform in-person or telephone training with caregivers.
  • Work with client support team to optimize match between client and caregiver.
  • Obtain feedback from clients and caregivers.
  • Follow-up on customer or client complaints.
  • Manage clinical on-call and incident reports.
  • Contribute to the quality assurance program.
  • Provide feedback to the technology development team.

What you bring to the table

  • Experienced Geriatric RN or NP.
  • Previous supervisory or management experience.
  • Minimum 3 years experience working with home care services in the elderly.
  • Strong verbal and written communication skills.
  • Highly proficient with technology (web and mobile applications).
  • Excellent time management and multitasking skills.
  • Superior inter-personal skills and EQ. CPR certification and valid driver’s license.

What we offer

  • Career Development: Personal and professional growth with 1 on 1 coaching from members of the leadership team..
  • Learning Culture: We are always learning new things and improving what we do. Join us in researching, teaching, and working towards developing our company and your own skills.
  • Team Events: Healthy lunches, outings, foosball tournaments, free snacks and good vibes.
  • Impact and Reach: The work we do at Mavencare is changing lives of seniors. Your work will help families keep their loved ones happy and healthy at home.