Inside Sales Specialist

Location: Toronto

About Us

Mavencare is a Toronto based digital health startup whose goal is to make finding high quality caregivers simple, intuitive, convenient, transparent and human. Our Vision is to revolutionize home health care; to create a world where people can live out their lives in the comfort of their own homes. We believe that we are just at the beginning of an opportunity to use technological innovation to re-shape healthcare delivery for an aging population! 

position summary

Selecting home care and managing the complexity of aging is difficult for families and we support them by providing compassionate representatives at every point of their home care experience. As an inside sales specialist, you will apply your exceptional interpersonal and organizational skills to coordinate client care and service the commitment while providing empathy to the individual in need. You will coordinate service requests, perform client intakes, assess client care needs, and communicate assignments to the HR team. Multi-tasking, managing time, thinking on your feet situations, and collaborating with your colleagues are key skills needed for this position.

You will professionally resolve and document all client concerns, comments and schedule changes directly to the Mavencare database. You will focus on your closure rate and regularly communicate to all leads assigned to you. You will perform client satisfaction initiatives to improve quality assurance within the organization. We are a company built on technology so having an interest in how things work behind the scenes is very important. 

Key Responsibilities

  • Handling all inbound inquiries about senior care 
  • Performing client care intakes and client needs analysis
  • Lead management in order to increase conversion rates
  • Preparing client care plans and developing instructions for the assigned caregivers
  • Participating in customer satisfaction initiatives
  • Performing troubleshooting tasks as needed
  • Answering inquiries and customer emergencies after hours and on weekends if needed
  • Providing feedback to the Mavencare inside sales team and contributing to service improvements

Requirements

  • University degree 
  • Previous inside sales experience an asset
  • Excited about using new technology 
  • Excellent verbal communication, interpersonal skills, telephone etiquette and professionalism
  • Proficient in Microsoft Office and the use of web and mobile technology
  • Previous experience working with a Start-up or a high growth company preferred
  • Health Care Industry experience an asset but not a mandatory requirement

Compensation and benefits

  • Base salary (dependent on experience) and commission
  • Opportunities for training and career development
  • Generous option plan.
  • Ground-level opportunity at a fast growing startup. 
  • Opportunities for training and career development
  • Free drinks and snacks
  • Weekly team lunches
  • Monthly team events